At Jai Raja's Tower Hotel, we prioritize guest satisfaction and aim to provide flexibility in our policies. Please take note of the following updates to our refund and return policy:
**Reservation Cancellations**
- Reservations canceled within 48 hours before the scheduled check-in time are not eligible for a refund.
- We offer free cancellation for bookings canceled before the end of the day of the booking time or within 12 hours from that time.
- Refund eligibility, cancellation fees, and deadlines are subject to the specific terms outlined in your reservation confirmation.
**Room Changes or Modifications**
- Changes to your reservation, such as room type, dates, or guest details, may be accommodated based on availability and any applicable fees.
- Please contact our reservations team in advance to request modifications to your reservation.
**Refunds**
- Refunds for canceled reservations or unused services are governed by our refund policy and will be issued in compliance with relevant laws and regulations.
- Refunds will typically be processed back to the original payment method used for the reservation, unless alternative arrangements are made.
**Damaged or Unsatisfactory Accommodations**
- Should you encounter any issues with your accommodations during your stay, please promptly inform our staff to allow us to address your concerns.
- We are dedicated to maintaining the quality and cleanliness of our rooms and facilities, and we will strive to resolve any issues expeditiously.
Cancellation Policy
At Jai Raja's Tower Hotel, we understand that plans may change. Please review our cancellation policy below:
Individual Reservations:
- Cancellations made [X] days prior to the arrival date will incur no penalty.
- Cancellations made between 3 and 5 days prior to the arrival date will result in a charge equal to 30% of the total reservation cost.
- Cancellations made after 5 days prior to the arrival date or in case of no-show will result in a charge equal to 60% of the total reservation cost.
- Cancellations made between [Y] and [Z] days prior to the arrival date will result in a charge equal to [XX]% of the total reservation cost.
- Cancellations made within [Y] days of the arrival date or in case of no-show will result in a charge equal to [100]% of the total reservation cost.
Group Reservations:
- Group reservation cancellations must be made [X] days prior to the arrival date to avoid penalty.
- Cancellations made between [Y] and [Z] days prior to the arrival date will result in a charge equal to [XX]% of the total reservation cost per room.
- Cancellations made within [Y] days of the arrival date or in case of no-show will result in a charge equal to [100]% of the total reservation cost per room.
Special Events or Packages:
- Special events or package reservations may have different cancellation policies, which will be communicated at the time of booking.
How to Cancel:
To cancel your reservation, please contact our reservations team at:
- Email: jairajastower2124@gmail.com
- Phone: 04565-225006 or 8778922806
Please provide your reservation details, including the reservation number and the name under which the reservation was made, when requesting a cancellation.
Refunds:
Refunds for cancellations will be processed in accordance with our refund policy and may take [X] business days to reflect in your account.
Exceptions:
In case of extenuating circumstances, such as natural disasters or medical emergencies, we may waive cancellation fees at our discretion. Please contact us directly to discuss your situation.
**Contact Us**
If you have any inquiries or require clarification regarding our refund and return policy, please do not hesitate to contact our reservations team via:
